Call Centre Workers Surveyed - Qld

Date: 08 June 2001

Today SQ Telco staff along with other call centres across the Gold Coast will be surveyed as part of the ongoing campaign to improve working standards for call centre staff.

Queensland Council of Unions General Secretary Grace Grace said the national survey is being distributed to almost every call centre in Australia.

"The main purpose of the survey is for staff to rate their workplace according to working conditions," Ms Grace said.

"The results of the survey will therefore be able to rank every call centre in Australia by working conditions for the very first time," she said.

"In other words, we will be able to see how Gold Coast Call Centres compare with the rest of Australia," she said.

"From this information, the Call Centre Unions will be able to identify which call centres need targeting," Ms Grace said.

One of the main roles for the Call Centre Unions is to be able to identify workplace issues and work with their members and other staff on improving them," she said.

The survey will rank each call centre by asking each employee if the minimum standards are being met in their workplace.

The survey results will also be invaluable to the call centre industry, as it will rate how well each call centre performs.

Organisers will be handing out surveys to staff outside SQ Telco, 2677 Gold Coast Highway, Broadbeach on Friday, 8 June 2001 at 1.30pm, opposite the Casino.

"We might not be able to get into workplaces but this just indicates what we are up against and how unregulated this industry is," she said.

For further information

Contact:	Liz Phillips
Union:	Queensland Council of Unions
Phone:	07 3846 2468
Contact Mobile:	0407 624 475
Email:	lizp@qcu.asn.au
WWW:	http://www.qcu.asn.au

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