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Aussie First for Qld Call CentresDate: 06 December 2001
The Queensland government has announced Australia's first Code of Practice to set workplace standards in the call centre industry. Today the Queensland government adopted a Call Centre Code of Practice to ensure minimum standards and conditions in all government call centres. At the official launch with Industrial Relations Minister Gordon Nuttall, Queensland Council of Unions General Secretary Grace Grace said the call centre unions were extremely happy and fully supported the government's Code of Practice. A first in Australia, the Code of Practice will apply to all Queensland government call centres as well as government contractors. "This Code will also be used as a blueprint for private sector workplaces," Ms Grace said. The Code is based mainly on the Call Central Minimum Standards Code for Call Centres developed earlier this year by the call centre unions and has been adapted to Queensland standards. "The Code of Practice sets out minimum standards in occupational health and safety, industrial relations and promotes the need for a consultative culture in call centres," Ms Grace said. "The role of unions and delegates has been formally recognised and collective agreements are encouraged," Ms Grace said. "The call centre unions which include the ASU - Clerical, CPSU, QPSU, CEPU, FSU, MEAA and the NUW will continue to work in the new year to ensure the code is adopted throughout Queensland," she said. "Throughout 2001 Queensland call centre unions have continued to raise awareness of working conditions in call centres through vigorous campaigning," she said. "The Queensland government Code of Practice is a significant step forward to ensuring all call centre workers have minimum wages and conditions," Ms Grace said.
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