Code to benefit call centre workers

Date: 06 December 2001

Queensland's call centre union has welcomed the Queensland government's adoption of a Code of Practice for Call Centres.

Australian Services Union Branch Secretary Julie Bignell said the Code of Practice was a significant development for people working in the call centre industry.

"This Code will encourage improvements to the working conditions of call centre employees across Queensland," Ms Bignell said.

"Our members have reported some horrendous conditions in Queensland call centres, including one minute breaks instead of lunch, wages as low as $5 per hour, sitting on paint drums instead of chairs, constant bullying, and having to put their hands up to go to the toilet," she said.

Ms Bignell said the Code of Practice was modelled on the national ACTU Call Centre Code, and tailored to suit Queensland conditions. It sets out minimum standards for health and safety, industrial relations and promotes the need for training opportunities and consultation.

Ms Bignell said the Code was an important step in the campaign to improve conditions in one of Australia's fastest growing industries, with continued growth rates estimated at 20% - 25% per annum.

"The Code will apply directly to all Queensland government call centres and contractors, and will encourage best practice across the private sector," Ms Bignell said.

"It is a welcome development for call centre workers across the state, and follows months of consultation and negotiations between unions and government," she said.

For further information

Contact:	Matthew Collins
Union:	ASU Services
Contact Mobile:	0405 188 256
Email:	info@qld.asu.asn.au
WWW:	http://www.qld.asu.asn.au

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