ACTU Call Centre Seeks Organiser

Date: 04 July 2002

ACTU Member Connect is looking for an Organiser to work in their call centre. If you are looking to work with a union, this could be the ideal opportunity to gain an understanding of organising and the issues facing Australian working people.

Job Purpose

The ACTU Call Centre can be the first point of contact for union members and non-members. Organisers are required to identify organising leads for unions; provide industrial and membership services information and advice to callers; and conduct member retention campaigns and polling/market research.

If you are looking to work with a union, this could be the ideal opportunity to gain an understanding of organising and the issues facing Australian working people.

Key accountabilities and responsibilities

• Identify organising opportunities for Australian unions
• Provide accurate advice and information to union members and non-members contacting the ACTU Call Centre
• Refer callers onto the relevant union or service provider
• Conduct ongoing polling and specific outbound market research campaigns
• Some basic web and database development

Key competencies

• A demonstrable commitment to unions and social justice
• An understanding of the industrial relations system in Australia
• Research skills including internet based research
• IT literacy, Microsoft Access and advantage
• A self starter and able to work without close supervision
• The ability to work flexible hours

Experience and education

• Experience in a call centre or a union environment is highly desirable
• Demonstrable activity with a union or other social justice organisation
• Tertiary qualified or close to completion of under-graduate degree an advantage

Applications for full-time or part-time work will be considered.

How to apply

• Contact Jo McNaughton on (03) 9664 7383 if you have enquiries
• Send your CV and written response to “Why do you want to work for the ACTU?” and “Briefly outline your experience or involvement in organising and/or activism, for a trade union, community or other organisation” to Jo McNaughton, 3/393 Swanston Street, Melbourne, Vic. 3000 or by email to jmcnaughton@actu.asn.au.

Closing date: Wednesday, July 10^th 2002

For further information

Contact:	Jo McNaughton
Union:	ACTU
Phone:	03 9663 7383
Email:	jmcnaughton@actu.asn.au
WWW:	http://www.actu.asn.au/

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