29 April 2008

Community & Public Sector Union - Sydney

The primary function of this role is to provide information, support, advice and representation to members on issues that affect their working lives. The MSC Telephone Organiser operates in a very dynamic, complex and constantly changing environment requiring flexibility and openness to new ideas and approaches.

The MSC Telephone Organiser is an entry-level position with potential career development to a workplace organising role. A comprehensive six-month training program is provided.

The position reports to the Director of the MSC and the Team Leader and will be focused on meeting the four key union objectives of:

1.Our industrial outcomes - delivering the union's core claim in bargaining 2.Our outcomes in membership - delivering the union's growth target 3.Our outcomes in member activity and involvement - building member participation in the collective activity 4.Our outcomes in development of activists and workplace union structures - increasing the number, skill and engagement of activists and workplace leaders in CPSU activity.

The primary function of this role is to provide information, support, advice and representation to members on issues that affect their working lives. The MSC Telephone Organiser operates in a very dynamic, complex and constantly changing environment requiring flexibility and openness to new ideas and approaches.

The MSC Telephone Organiser is an entry-level position with potential career development to a workplace organising role. A comprehensive 6-month training program is provided.

The position will be report to the Director of the MSC and Team Leader and will be focused on meeting the four key union objectives of:

XOur industrial outcomes V delivering the unions core claim in bargaining XOur outcomes in membership V delivering the unions growth target XOur outcomes in member activity and involvement V building member participation in the collective activity XOur outcomes in development of activists and workplace union structures V increasing the number, skill and engagement of activists and workplace leaders in CPSU activity.

XCommitted to union principles
XCommitted to high service standards
XDemonstrated high-level communication skills XConfident and enjoys dealing with people over the phone XCapable of dealing with peak inbound phone call demands XAbility to work as part of a team and independently XGood record-keeping skills XDemonstrated ability to use a PC and related commercial software packages, particularly Microsoft Word, Excel, and Outlook XExperience working with a membership based relational database package

XExperience as a union activist or delegate XInvolvement in union, community, student, environment or other campaigns/collective activities XPrevious experience processing payments and membership records over the phone XOutbound calling experience, survey data collection XAnswering industrial inquiries and advising delegates and members XManaging individual industrial cases such as Workers Compensation.

$46,519 + 13% Superannuation

To receive a copy of the selection criteria, please visit our website:

www.cpsu.org.au/aboutus/topics/2318.html

Written applications MUST address the selection criteria and should arrive no later than Monday 5th May 2008 close of business and be marked private and confidential and addressed to:

Vera Petkovski
Level 10, 440 Collins St, Melbourne, VIC, 3000
E-mail: careers@cpsu.org.au
Phone:(03) 8620 6357
Fax: (03) 8620 6324

05 May 2008

Vera Petkovski

Human Resources

10/440 Collins Street, Melbourne, VIC, 3000

(03) 8620 6357

03 8620 6324

careers@cpsu.org.au

www.cpsu.org.au