Commitment to unionism, equal opportunity and social justice.
Computer Literacy
Specific skills required to resolve industrial and membership issues and deal with difficult people or situations on the telephone:
Listening, questioning, empathy, negotiation, diplomacy, assertiveness, realistic and strategic.
Demonstrated Experience in:
Utilising personal computers and databases Researching the Internet for relevant information
Capacity to develop and apply knowledge of:
Organising Model
Awards, Industrial Agreements, Legislation and other relevant documents Union operations and services
Ability to:
Assess/interpret industrial/general member enquiries Communicate effectively verbally, in writing and electronically Solve problems and make decisions Resolve and finalise cases Undertake research both manually and electronically utilising the Unions Intranet Establish priorities, manage own workload and meet required deadlines Work independently and as a team member Seek advice from Lead Organiser.
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