LaborNET Sites |
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| Position: Phone Organiser, Membership Services Centre |
Date of
Advertisement: |
17 February 2010 |
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| Union: |
Community & Public Sector Union - Sydney |
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| Overview: |
The primary function of this role is to provide information, support, advice and representation to members on issues that affect their working lives. The MSC Telephone Organiser operates in a very dynamic, complex and constantly changing environment requiring flexibility and openness to new ideas and approaches.
The MSC Telephone Organiser is an entry-level position with potential career development to a workplace organising role. A comprehensive six-month training program is provided.
The position will report to the Director of the MSC and the Team Leader and will be focused on meeting key union objectives of:
XWinning improvements in members pay, conditions and working environment through delivering the unions core claim in bargaining and our agenda for change in our industry XDelivering a stronger voice for members by ensuring union membership grows and by building member participation in union activity XGiving members ownership of their union by building effective workplace delegate structures and increasing the number, skill and engagement of activists and workplace leaders in CPSU activity.
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| Job Description: |
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| Experience & Qualifications |
| Essential: |
Essential:
XA commitment to union values and principles, helping others and making a contribution to society XCommitted to high service standards XDemonstrated high-level communication skills XConfident and enjoys dealing with people over the phone XCapable of dealing with peak inbound phone call demands XAbility to work as part of a team and independently XGood record-keeping skills XDemonstrated ability to use a PC and related commercial software packages, particularly Microsoft Word, Excel, and Outlook XExperience working with a membership based relational database package
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| Desired: |
XExperience as a union activist or delegate XInvolvement in union, community, student, environment or other campaigns/collective activities XPrevious experience processing payments and membership records over the phone XOutbound calling experience, survey data collection XAnswering industrial inquiries and advising delegates and members XManaging individual industrial cases such as Workers Compensation
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| Salary: |
Trainee Org 1 $50,435 to MSC Org 1.2 $58,879 + 14% super
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Additional
Information: |
Please submit your application by COB Monday 1st March, 2010.
You must complete the on-line application form & selection criteria to be considered for this position. Please visit our website www.cpsu.org.au/aboutus/topics/2318.html
Please note that leave without pay may be available for successful applicants from employers covered by CPSU but is subject to negotiation with your employer
The CPSU is an EEO employer and women are therefore encouraged to apply. Part time employment arrangements may be available for suitable applicants for this position.
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| Send Application to: |
Human Resources - Vera Petkovski Level 10, 440 Collins St, Melbourne, VIC, 3000
E-mail: careers@cpsu.org.au
Phone :(03) 8620 6357
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| Applications close: |
COB 01 March 2010 |
| For further information |
| Contact: |
Vera Petkovski
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| Title: |
Human Resources
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| Address: |
10/440 Collins Street, Melbourne, VIC, 3000
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| Phone: |
03 8620 6357
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| Fax: |
careers@cpsu.org.au
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| Email: |
www.cpsu.org.au/aboutus/topics/2318.html
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[ Up to Union Positions Available ]
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