| Position: Phone Organiser - Membership Services Centre |
Date of
Advertisement: |
13 April 2010 |
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| Union: |
Community & Public Sector Union - Sydney, NSW |
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| Overview: |
The primary function of this role is to provide information, support, advice and representation to members on issues that affect their working lives. The MSC Telephone Organiser operates in a very dynamic, complex and constantly changing environment requiring flexibility and openness to new ideas and approaches.
The MSC Telephone Organiser is an entry-level position with potential career development to a workplace organising role. A comprehensive training program is provided.
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| Job Description: |
The position will report to the Director of the MSC and the Team Leader and will be focused on meeting key union objectives of:
- Winning improvements in members pay, conditions and working environment through delivering the unions core claim in bargaining and our agenda for change in our industry
- Delivering a stronger voice for members by ensuring union membership grows and by building member participation in union activity
- Giving members ownership of their union by building effective workplace delegate structures and increasing the number, skill and engagement of activists and workplace leaders in CPSU activity.
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| Experience & Qualifications |
| Essential: |
- A commitment to union values and principles, helping others and making a contribution to society
- Committed to high service standards
- Demonstrated high-level communication skills
- Confident and enjoys dealing with people over the phone
- Capable of dealing with peak inbound phone call demands
- Ability to work as part of a team and independently
- Good record-keeping skills XDemonstrated ability to use a PC and related commercial software packages, particularly Microsoft Word, Excel, and Outlook
- Experience working with a membership based relational database package
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| Desired: |
- Experience as a union activist or delegate
- Involvement in union, community, student, environment or other campaigns/collective activities
- Previous experience processing payments and membership records over the phone
- Outbound calling experience, survey data collection
- Answering industrial inquiries and advising delegates and members
- Managing individual industrial cases such as Workers Compensation
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| Salary: |
Trainee Org 1 $50,435 to MSC Org 1.2 $58,879 + 14% super
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Additional
Information: |
Previous unsuccessful applicants need not apply
Please submit your application by COB Monday 19th April, 2010.
You must complete the on-line application form & selection criteria to be considered for this position. Please visit our website www.cpsu.org.au/aboutus/topics/2318.html
The CPSU is an EEO employer and women are therefore encouraged to apply.
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| Send Application to: |
Human Resources - Vera Petkovski
Level 10, 440 Collins St, Melbourne, VIC, 3000
E-mail: careers@cpsu.org.au
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| Applications close: |
C.O.B. 19 April 2010 |
| For further information |
| Contact: |
Vera Petkovski
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| Title: |
Human Resources
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| Address: |
10/440 Collins Street, Melbourne, VIC, 3000
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| Phone: |
03 8620 6357
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| Email: |
careers@cpsu.org.au
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| WWW: |
www.cpsu.org.au/aboutus/topics/2318.html
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