(a) Taking incoming calls in the Membership Contact Centre.
(b) Be the primary point of contact for members.
(c) Recruiting non members by telephone and identification of potential delegates.
(d) Updating member and employer records on the membership system.
(e) Deal with non industrial questions and issues.
(f) Collecting payment and encouraging financiality.
(g) Providing advice on employees rights and entitlements.
(h) Provide representation on members behalf.
(i) Resolve workplace disputes and membership grievances through providing advice, conciliation and negotiation and where appropriate using the relevant Award or Certified Agreement Grievance and Disputes procedure.
(j) Identify organising opportunities within workplaces.
(k) Record all advice given on the membership system.
(l) Assisting the servicing and organising teams to work closely together to enhance the organising priorities of the branch.
(m) Regularly communicate with ASU members and organisers on industry and workplace developments which affect their workplace.
(n) Provide support service to the organising and servicing teams as directed by the Servicing Coordinator.
(o) Prepare and represent the Branch interests in discussions and negotiations with employers and other interest groups to ensure consistent and considered outcomes, where this does not require limited personal representation.
(p) Assist in developing strategic plans for the Branch.
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