LaborNET Sites |
 |
|
|
| Position: Phone Organiser |
Date of
Advertisement: |
12 November 2010 |
 |
| Union: |
CPSU - PSU Group - SYDNEY |
|
| Overview: |
The primary function of this role is to provide information, support, advice and representation to members on issues that affect their working lives. The MSC Telephone Organiser operates in a very dynamic, complex and constantly changing environment requiring flexibility and openness to new ideas and approaches.
The MSC Telephone Organiser is an entry-level position with potential career development to a workplace organising role. A comprehensive training program is provided.
The position will report to the Director of the MSC and the Team Leader and will be focused on meeting key union objectives of:
- Winning improvements in members pay, conditions and working environment through delivering the unions core claim in bargaining and our agenda for change in our industry
- Delivering a stronger voice for members by ensuring union membership grows and by building member participation in union activity
- Giving members ownership of their union by building effective workplace delegate structures and increasing the number, skill and engagement of activists and workplace leaders in CPSU activity.
|
|
| Job Description: |
|
| Experience & Qualifications |
| Essential: |
- A commitment to union values and principles, helping others and making a contribution to society
- Committed to high service standards
- Demonstrated high-level communication skills
- Confident and enjoys dealing with people over the phone
- Capable of dealing with peak inbound phone call demands
- Ability to work as part of a team and independently
- Good record-keeping skills
- Demonstrated ability to use a PC and related commercial software packages, particularly Microsoft Word, Excel, and Outlook
- Experience working with a membership based relational database package.
|
|
| Desired: |
- Experience as a union activist or delegate
- Involvement in union, community, student, environment or other campaigns/collective activities
- Previous experience processing payments and membership records over the phone
- Outbound calling experience, survey data collection
- Answering industrial inquiries and advising delegates and members
- Managing individual industrial cases such as Workers Compensation
|
|
| Salary: |
Trainee Org 1 $51,948 to MSC Org 1.2 $60,645 + 14.7% super
|
|
Additional
Information: |
You must complete the on-line application form & selection criteria to be considered for this position.
Please visit our website http://www.cpsu.org.au/aboutus/topics/2318.html
|
|
| Send Application to: |
careers@cpsu.org.au
|
|
| Applications close: |
COB 22 November 2010 |
| For further information |
| Contact: |
Robert Alessi
|
| Title: |
Human Resources
|
| Address: |
Level 10, 440 Collins St, Melbourne, VIC, 3000
|
| Phone: |
03 8620 6345
|
| Fax: |
03 8620 6324
|
| Email: |
careers@cpsu.org.au
|
| WWW: |
http://www.cpsu.org.au/aboutus/topics/2318.html
|
[ Up to Union Positions Available ]
|
