15 March 2011

CPSU - PSU Group, NSW

The primary function of this role is to provide information, support, advice and representation to members on issues that affect their working lives.

The MSC Telephone Organiser operates in a very dynamic, complex and constantly changing environment requiring flexibility and openness to new ideas and approaches.

The MSC Telephone Organiser is an entry-level position with potential career development to a workplace organising role. A comprehensive training program is provided.

The position will report to the Director of the MSC and the Team Leader and will be focused on meeting key union objectives of:

• Winning improvements in members pay, conditions and working environment through delivering the unions core claim in bargaining and our agenda for change in our industry
• Delivering a stronger voice for members by ensuring union membership grows and by building member participation in union activity
• Giving members ownership of their union by building effective workplace delegate structures and increasing the number, skill and engagement of activists and workplace leaders in CPSU activity.

Commitment to union values and principles, helping others and making a contribution to society

Committed to high service standards

Demonstrated high-level communication skills

Confident and enjoys dealing with people over the phone

Capable of dealing with peak inbound phone call demands

Ability to work as part of a team and independently

Good record-keeping skills

Demonstrated ability to use a PC and related commercial software packages, particularly Microsoft Word, Excel, and Outlook

Experience working with a membership based relational database package

Experience as a union activist or delegate

Involvement in union, community, student, environment or other campaigns/collective activities

Previous experience processing payments and membership records over the phone

Outbound calling experience, survey data collection

Answering industrial inquiries and advising delegates and members

Managing individual industrial cases such as Workers Compensation

$57,247 + 14.7% super.

You must complete the on-line Employment Application Questionnaire and address the selection criteria to be considered for this position.

Please visit our website at http://www.cpsu.org.au/aboutus/infopages/13810.html to access the Employment Application Questionnaire.

careers@cpsu.org.au

COB 28 March 2011

Robert Alessi

Human Resources

10/440 Collins Street, Melbourne Vic 3000

03 86206345

03 86206324

careers@cpsu.org.au

www.cpsu.org.au