LaborNET Sites |
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| Position: Membership Services Centre Phone Organiser |
Date of
Advertisement: |
29 March 2011 |
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| Union: |
CPSU-PSU Group, Melbourne |
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| Overview: |
The primary function of this role is to provide information, support, advice and representation to members on issues that affect their working lives.
The MSC Telephone Organiser operates in a very dynamic, complex and constantly changing environment requiring flexibility and openness to new ideas and approaches.
The MSC Telephone Organiser is an entry-level position with potential career development to a workplace organising role. A comprehensive training program is provided.
The position will report to the Director of the MSC and the Team Leader and will be focused on meeting key union objectives of:
- Winning improvements in members pay, conditions and working environment through delivering the unions core claim in bargaining and our agenda for change in our industry
- Delivering a stronger voice for members by ensuring union membership grows and by building member participation in union activity
- Giving members ownership of their union by building effective workplace delegate structures and increasing the number, skill and engagement of activists and workplace leaders in CPSU activity.
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| Job Description: |
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| Experience & Qualifications |
| Essential: |
Essential;
- A commitment to union values and principles, helping others and making a contribution to society.
- Committed to high service standards
- Demonstrated high-level communication skills
- Confident and enjoys dealing with people over the phone
- Capable of dealing with peak inbound phone call demands
- Ability to work as part of a team and independently
- Good record-keeping skills
- Demonstrated ability to use a PC and related commercial software packages, particularly Microsoft Word, Excel, and Outlook
- Experience working with a membership based relational database package.
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| Desired: |
Desirable:
- Experience as a union activist or delegate
- Involvement in union, community, student, environment or other campaigns/collective activities
- Previous experience processing payments and membership records over the phone
- Outbound calling experience, survey data collection
- Answering industrial inquiries and advising delegates and members
- Managing individual industrial cases such as Workers Compensation.
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| Salary: |
$57,247 + 14.7% super.
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Additional
Information: |
You must complete the on-line Employment Application Questionnaire and address the selection criteria to be considered for this position.
Please visit our website at http://www.cpsu.org.au/aboutus/infopages/13810.html to access the Employment Application Questionnaire.
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| Send Application to: |
careers@cpsu.org.au
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| Applications close: |
COB 11 April 2011 |
| For further information |
| Contact: |
Robert Alessi
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| Title: |
Human Resources Support
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| Address: |
10/440 Collins Street, Melbourne Vic 3000
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| Phone: |
03 8620 6345
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| Fax: |
03 8620 6324
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| Email: |
careers@cpsu.org.au
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| WWW: |
www.cpsu.org.au
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[ Up to Union Positions Available ]
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