09 June 2011

United Services Union

Applicants will require initiative, experience and commitment to customer service, be able to identify problems; and have the ability to handle inquiries with professionalism and efficacy.

This role provides information, support, advice and representation to members on issues relating to work. The Support/Information centre is a challenging, dynamic, environment which requires effective written and oral communication skills.

Applicants must possess the following skills:

Knowledge of appropriate Awards, legislation and industrial instruments that impact on member.

Proven professional communication skills and phone manner.

Experience in working within a call centre environment.

Experience with customer service enquiries and complaints.

A demonstrated ability to work within a team environment and to work unsupervised.

Computer literate with intermediate skills in word, excel, data bases and electronic mail systems.

Demonstrated understanding of and ability to deal with equal employment opportunity, discrimination and harassment issues.

An understanding of OH&S issues relating to the workplace.

Able to demonstrate confidentiality and accuracy.

Commitment to Union principles and involvement in the Union movement are highly desirable.

Salary Range $54,408 to $62,914

Applicants must submit, answers to Selection Criteria and a brief Resume in order to be considered for the above role.

Selection Criteria may be downloaded from www.usu.org.au or by contacting Ms Leonie Bremner 02 9265 8211.

Applications should be addressed to supctr_jun11@usu.org.au by Tuesday 21 June 2011 (no late applications will be accepted). Interviews will be conducted Tuesday 28 July 2011.

COB 21 June 2011

Leonie Bremner

Admin Secretary

Level 7, 321 Pitt Street, Sydney

02 9265 8211

02 9269 0573

lbremner@usu.org.au

www.usu.org.au