15 June 2011

CPSU - PSU Group, Sydney

The primary function of this role is to provide information, support, advice and representation to members on issues that affect their working lives. The MSC Telephone Organiser operates in a very dynamic, complex and constantly changing environment requiring flexibility and openness to new ideas and approaches.

The MSC Telephone Organiser is an entry-level position with potential career development to a workplace organising role. A comprehensive training program is provided.

The position will report to the Director of the MSC and the Team Leader and will be focused on meeting key union objectives of:

• Winning improvements in members pay, conditions and working environment through delivering the unions bargaining claims and our agenda for change in our industry.
• Delivering a stronger voice for members by ensuring union membership grows and by building member participation in union activity.
• Giving members ownership of their union building effective workplace delegate structures and increasing the number, skill and engagement of activists and workplace leaders in CPSU activity.

A commitment to union values and principles, helping others and making a contribution to society.

Committed to high service standards.

Demonstrated high-level communication skills.

Confident and enjoys dealing with people over the phone.

Capable of dealing with peak inbound phone call demands.

Ability to work as part of a team and independently.

Good record-keeping skills.

Demonstrated ability to use a PC and related commercial software packages, particularly Microsoft Word, Excel, and Outlook.

Experience working with a membership based relational database package.

Experience as a union activist or delegate.

Involvement in union, community, student, environment or other campaigns/collective activities.

Previous experience processing payments and membership records over the phone.

Outbound calling experience, survey data collection.

Answering industrial inquiries and advising delegates and members.

Managing individual industrial cases such as Workers Compensation.

$51,948 - $57,247 depending on skills and experience + 14.7% super.

You must complete the on-line Employment Application Questionnaire and address the selection criteria to be considered for this position.

Please visit our website at http://www.cpsu.org.au/aboutus/infopages/13810.html to access the Employment Application Questionnaire.

Previous unsuccessful applicants need not apply

careers@cpsu.org.au

COB 24 June 2011

Robert Alessi

HR Support

10/440 Collins Street, Melbourne Vic 3000

03 8620 6345

03 8620 6324

careers@cpsu.org.au

www.cpsu.org.au